Support & Contact

Return an item for a refund

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can call the seller or help line.

Get your refund

Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When they do, you'll receive an email letting you know.
It will take 1 to 2 business working days for mobile money and 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

How can I check my order status?

Once the seller processed your delivery, you can keep track of its progress on its way to you. If your seller is using a tracked shipping service, you'll be able to view carrier information as well as your order's current location. If your item isn't sent with tracking, you'll be able to see the expected delivery time or date for your package. You can as well call the seller or help line for an update.

Start selling on Metobi

Move your local store to Metobi Online MarketerPlace. You can also sell items from around the house, or even start a business, it's easy to start selling

Once you've signed up for an Metobi account, here's how to start selling:

1. Select Start Sell at the top of any Metobi page.
2. Create a listing for the item you'd like to sell.
3. Confirm your details and add a payment method for receiving money for sold items on Metobi.
You may be asked to verify your identity through a credit card or telephone number to keep your account secure.

Paying for items

How you pay for an item on Metobi will depend on the payment methods that you want. We accept Mobile Money, Credit Card, Bank Direct Transfer, PayPal, Cash on Delivery.

International purchases and shipping for buyers to Ghana

When shopping on Metobi, you'll find items from all over the world. If you buy from an overseas seller, they can ship to you through regular international shipping services. For any other questions call Metobi help line.

Taxes and import charges for Buying Overseas items or goods on metobi

For most small items buyer only pay for shipping and cost of item. For heavy duty items and cars, buyer will be informed of duty or any other charges via email or phone call before shipping takes place from the specific country. For any other questions call Metobi help line.

Support Form

On Phone | Email Help

A seller or buyer can call Metobi Help line .


+233249739599 | +233552885408


+1 (727) 318-9013


+86 13115016025


+41 77 966 20 20


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